Yes, all hotel facilities such as pools, wellness area, sauna, gym, games area and childcare are fully included for you.
You can pay the remaining balance flexibly – upon booking, at check-in or at check-out. You can pay us in cash or by credit or debit card.
Interim cleaning is not included. Prices vary depending on the type of cleaning and the size of the apartment. You are welcome to book interim cleaning at reception at any time.
Hand towels, bath towels and bed linen are included. Hand towels and bath towels can be conveniently exchanged at any time at our reception. Bathrobes are not included in the price of your stay and are only provided in the penthouses and luxury apartments. For all other apartment categories, there is a charge of €5 per bathrobe.
Free parking spaces are available directly at the resort. The parking spaces are not covered. There are also two electric charging stations in the car park.
The Early Fix Rate cannot be cancelled; in the event of cancellation, 90% of the total amount will be charged.
With the Flex Rate, you can cancel free of charge up to 30 days before arrival.
With the Super Flex Rate, free cancellation is possible up to 3 days before arrival.
Yes, there is a laundry room. For washing and drying, you will need a total of seven €1 coins, which you can obtain from reception if required.
Dogs are permitted. Please indicate this when booking; a charge of €20 per night will be applied.
Yes, fresh bread rolls from the regional baker Steinbauer are available daily from 7 a.m. in our hotel shop to take back to your apartment.
Yes, this is possible at any time – via reception or conveniently via our guest app.
Yes, that is possible. However, a reservation is always required – regardless of whether you have a dinner package or not.
The vaMoos restaurant offers gluten-free and vegetarian dishes. Vegan options are available on request.
The indoor pool with outdoor area, baby pool and whirlpool in the adults-only area are open all year round. The 25-metre sports pool and rooftop pool are only open during the summer months.
Yes, all pools can be used by children – except for the whirlpool in the adults-only area.
We offer massages, beauty treatments, reiki, manicures and pedicures.
Yes, we offer a textile sauna, which families are welcome to use at any time upon request.
In summer: 4–11 years old from 10:00 a.m. to 7:00 p.m.
In winter: 2–4 years old from 9:00 a.m. to 12:30 p.m., 4–11 years old from 1:30 p.m. to 6:00 p.m.
No registration is required.
Children can enjoy a large indoor play area with a climbing frame, billiards, indoor curling rink, sports hall, creative workshop and many other play options. Outside, there is a playground, sandpit, go-karts, children’s football pitch, an archery forest course and extensive open spaces for adventure. In addition, our family and baby pools provide water fun all year round. For unforgettable days, we also rent out prams, sledges, snow tubes, e-bikes and much more.
In summer, you can enjoy numerous activities such as e-biking, mountain biking, hiking, swimming, mini golf and many outdoor experiences for families.
Yes, e-bikes can be hired directly from us for a fee.
The Grafenbergbahn and Rote 8er lifts are located around 3.0–3.5 km from the resort and are particularly easy to reach. The ski bus stop is right in front of the resort and the ski bus runs at regular intervals. The most convenient way to reach the Flying Mozart is via the connected ski area directly over the mountains.
Ski courses can be booked through us at our partner ski school. The meeting point for the ski course is at the middle station of the Rote 8er.
The ski hire is located directly in the building and is managed by Sport Obermoser.
Book your holiday at the best price. The Fixed Booking rate cannot be cancelled!
A 30% deposit will be charged upon booking, with the balance to be paid on site. In case of cancellation, 90% of the holiday costs will be charged. We recommend that you take out cancellation insurance.
You love flexibility? The Flex Booking rate can be cancelled free of charge up to 30 days in advance!
A 30% deposit will be charged upon booking, which will be refunded in case of cancellation up to 30 days in advance. If you cancel later, 90% of the holiday costs will be charged.
If you want to be completely flexible, the Super Flexi rate is just right for you.
The Super Flexi Booking rate can be cancelled free of charge up to 3 days before arrival! A 30% deposit is charged at the time of booking, which is refundable in the event of cancellation up to 3 days prior to arrival. If you cancel later, 90% of the holiday price will be charged.