{"id":46229,"date":"2025-12-10T09:34:37","date_gmt":"2025-12-10T08:34:37","guid":{"rendered":"https:\/\/paidstaging.hofgut.com\/?page_id=46229"},"modified":"2026-04-13T15:12:21","modified_gmt":"2026-04-13T13:12:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/paidstaging.hofgut.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row thb_full_width=”true” content_placement=”top” parallax=”content-moving” parallax_speed_bg=”2.5″ bg_gradient_direction=”0″ bg_gradient1=”rgba(3,45,50,0.4)” bg_gradient2=”#032d32″ el_class=”magicwrap hgdark” css=”.vc_custom_1766070787419{padding-top: 100px !important;background-image: url(https:\/\/paidstaging.hofgut.com\/wp-content\/uploads\/2025\/12\/Hofgut-wagrain-apartment-faq-131-1-scaled.webp?id=46942) !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column thb_color=”thb-light-column”][vc_row_inner][vc_column_inner][vc_empty_space height=”50vh”][vc_column_text css=””]\n

Frequently asked questions about your stay.<\/h2>\n

To ensure you have a relaxing stay at Hofgut Wagrain, we have compiled the most important information for you in a clear overview.<\/p>\n[\/vc_column_text][vc_empty_space height=”5vh”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”magicwrap hgdark” css=”.vc_custom_1621257698233{padding-bottom: 15vh !important;}”][vc_column thb_color=”thb-light-column”][vc_column_text css=””]\n

Booking & stay<\/h2>\n[\/vc_column_text]\t
\n\t\t[vc_tta_section title=”Are all hotel facilities included in the booking?” tab_id=”1619528722220-03a62d05-1547″][vc_column_text css=””]Yes, all hotel facilities such as pools, wellness area, sauna, gym, games area and childcare are fully included for you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When must the remaining amount be paid and how can I pay you?” tab_id=”1619528721684-c201a5ce-17b0″][vc_column_text css=””]You can pay the remaining balance flexibly \u2013 upon booking, at check-in or at check-out. You can pay us in cash or by credit or debit card.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are interim cleanings included and how much do they cost?” tab_id=”1619528720784-2b40c318-9edc”][vc_column_text css=””]Interim cleaning is not included. Prices vary depending on the type of cleaning and the size of the apartment. You are welcome to book interim cleaning at reception at any time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are bathrobes, towels and bed linen included in the stay?” tab_id=”1620044407085-2ab445af-7aed”][vc_column_text css=””]Hand towels, bath towels and bed linen are included. Hand towels and bath towels can be conveniently exchanged at any time at our reception. Bathrobes are not included in the price of your stay and are only provided in the penthouses and luxury apartments. For all other apartment categories, there is a charge of \u20ac5 per bathrobe.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there parking facilities and electric charging stations on site?” tab_id=”1620051297013-b950d37f-b6ab”][vc_column_text css=””]Free parking spaces are available directly at the resort. The parking spaces are not covered. There are also two electric charging stations in the car park.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the cancellation conditions?” tab_id=”1764672472746-ccbef707-4d4c”][vc_column_text css=””]The Early Fix Rate cannot be cancelled; in the event of cancellation, 90% of the total amount will be charged.
\nWith the Flex Rate, you can cancel free of charge up to 30 days before arrival.
\nWith the Super Flex Rate, free cancellation is possible up to 3 days before arrival.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a laundry room or somewhere to wash and dry clothes?” tab_id=”1764673023577-f24f9c6d-c4f1″][vc_column_text css=””]Yes, there is a laundry room. For washing and drying, you will need a total of seven \u20ac1 coins, which you can obtain from reception if required.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are dogs permitted at the resort, and what conditions apply?” tab_id=”1653803380729-4eb9eda2-313c”][vc_column_text css=””]Dogs are permitted. Please indicate this when booking; a charge of \u20ac25 per night will be applied.[\/vc_column_text][\/vc_tta_section]\t<\/div>\n\t[vc_empty_space][vc_column_text css=””]\n

Cuisine<\/h2>\n[\/vc_column_text]\t
\n\t\t[vc_tta_section title=”Is there a bread roll service?” tab_id=”1764672695144-5d58b9f9-5c6d”][vc_column_text css=””]Yes, fresh bread rolls from the regional baker Steinbauer are available daily from 7 a.m. in our hotel shop to take back to your apartment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I add breakfast to my booking at short notice?” tab_id=”1764672695161-cd05e1c1-059a”][vc_column_text css=””]Yes, this is possible at any time \u2013 via reception or conveniently via our guest app.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I visit the vaMoos evening restaurant without a dinner package?” tab_id=”1764672800824-683776b4-b723″][vc_column_text css=””]Yes, that is possible. However, a reservation is always required \u2013 regardless of whether you have a dinner package or not.[\/vc_column_text][\/vc_tta_section]\t<\/div>\n\t[vc_empty_space][vc_column_text css=””]\n

Wellness & Pools<\/h2>\n[\/vc_column_text]\t
\n\t\t[vc_tta_section title=”Which pools are open all year round?” tab_id=”1764672966500-e84a77af-6bb3″][vc_column_text css=””]The indoor pool with outdoor area, baby pool and whirlpool in the adults-only area are open all year round. The 25-metre sports pool and rooftop pool are only open during the summer months.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are all pools accessible to children?” tab_id=”1764672966511-0957f6fe-7182″][vc_column_text css=””]Yes, all pools can be used by children \u2013 except for the whirlpool in the adults-only area.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What wellness services are available?” tab_id=”1764673296807-a2435463-9a43″][vc_column_text css=””]We offer massages, beauty treatments, reiki, manicures and pedicures.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a sauna that can also be used by families with children?” tab_id=”1764673444295-35ac1956-f3e2″][vc_column_text css=””]\n
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Yes, we offer a textile sauna, which families are welcome to use at any time upon request.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Childcare & activities for children<\/h2>\n[\/vc_column_text]\t
\n\t\t[vc_tta_section title=”From what age is childcare – in the form of guided play available and is registration required?” tab_id=”1764675019799-ca78b25a-7a86″][vc_column_text css=””]In summer: 4\u201311 years old from 10:00 a.m. to 7:00 p.m.
\nIn winter: 2\u20134 years old from 9:00 a.m. to 12:30 p.m., 4\u201311 years old from 1:30 p.m. to 6:00 p.m.
\nNo registration is required.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What activities are available for children?” tab_id=”1764675019814-6d957668-e793″][vc_column_text css=””]Children can enjoy a large indoor play area with a climbing frame, billiards, indoor curling rink, sports hall, creative workshop and many other play options. Outside, there is a playground, sandpit, go-karts, children’s football pitch, an archery forest course and extensive open spaces for adventure. In addition, our family and baby pools provide water fun all year round. For unforgettable days, we also rent out prams, sledges, snow tubes, e-bikes and much more.[\/vc_column_text][\/vc_tta_section]\t<\/div>\n\t[vc_empty_space][vc_column_text css=””]\n

Hofgut Wagrain in summer<\/h2>\n[\/vc_column_text]\t
\n\t\t[vc_tta_section title=”What activities are available in summer?” tab_id=”1764675135628-fed7fa8e-7ea1″][vc_column_text css=””]In summer, you can enjoy numerous activities such as e-biking, mountain biking, hiking, swimming, mini golf and many outdoor experiences for families.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Kann man im Hofgut E-Bikes ausleihen?” tab_id=”1764675135640-41718446-a43c”][vc_column_text css=””]Yes, e-bikes can be hired directly from us for a fee.[\/vc_column_text][\/vc_tta_section]\t<\/div>\n\t[vc_empty_space][vc_column_text css=””]\n

Hofgut Wagrain in winter<\/h2>\n[\/vc_column_text]\t
\n\t\t[vc_tta_section title=”How far away are the ski lifts and how often does the ski bus run?” tab_id=”1764675235457-c868e843-3cf3″][vc_column_text css=””]\n

The Grafenbergbahn and Rote 8er lifts are located around 3.0\u20133.5 km from the resort and are particularly easy to reach. The ski bus stop is right in front of the resort and the ski bus runs at regular intervals. The most convenient way to reach the Flying Mozart is via the connected ski area directly over the mountains.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I book a ski course or ski hire through the estate?” tab_id=”1764675235467-0adc560a-383d”][vc_column_text css=””]Ski courses can be booked through us at our partner ski school. The meeting point for the ski course is at the middle station of the Rote 8er.
\nThe ski hire is located directly in the building and is managed by Sport Obermoser.[\/vc_column_text][\/vc_tta_section]\t<\/div>\n\t[\/vc_column][\/vc_row][vc_row thb_full_width=”true” el_class=”magicwrap hgdark”][vc_column thb_color=”thb-light-column”][vc_empty_space mobile_height=”2vh” height=”5vh”][vc_row_inner css=”.vc_custom_1613130179239{margin-bottom: 1vh !important;}” el_class=”align-center”][vc_column_inner animation=”animation bottom-to-top”][vc_column_text css=””]\n

We are a young resort with a grand vision: a place where people can come together, meet one another and simply be themselves.<\/h2>\n

#hofgutlifestyle #hofgutfamily #hofgutwagrain<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner thb_color=”thb-light-column” animation=”animation bottom-to-top”][vc_raw_html]JTNDZGl2JTIwaWQlM0QlMjJmbG9ja2xlci1lbWJlZC0xN2ExM2M3MDAzYTA4OWRjNDBlMGI1ZGY0YjEzM2MzNyUyMiUzRSUzQyUyRmRpdiUzRSUwQSUzQ3NjcmlwdCUyMHNyYyUzRCUyMmh0dHBzJTNBJTJGJTJGcGx1Z2lucy5mbG9ja2xlci5jb20lMkZlbWJlZCUyRjE3NWIxYjNmMzcwMDEzYzhjNWU3YTJlMTkxZTE0MGNlJTJGMTdhMTNjNzAwM2EwODlkYzQwZTBiNWRmNGIxMzNjMzclMjIlMjBhc3luYyUzRSUzQyUyRnNjcmlwdCUzRQ==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][vc_empty_space mobile_height=”2vh” height=”5vh”][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column]\n
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